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Why IT companies exist
I couldn’t tell you how many times clients and prospects have prefaced their questions with statements like: I’m not very technically savvy… This is probably a stupid question, but… I…
A new year, a new email folder
I have been in business and (not surprisingly) using email for over 10 years. Let me assure you, I have participated in libraries-worth of email in that time. I necessarily…
Technology adoption gaining momentum?
Imagine what it must be like to be in the trade of providing businesses with absolutely magical tools and to have them go essentially unused. Open up Word and just…
Why you need an IT support company to manage IT complexity
Who was it that said technology was going to make our lives easier? Could it have been Steve Ballmer, the CEO of Microsoft until 2014? The number one benefit of information…
Tech support job
Christmas. Birthdays. Blue moons. These things don’t come around all the time. Career opportunities at the best dang IT support company, they also don’t come around all the time. Don’t…
Save the Data
Data loss incurred by Canadian organizations has grown exponentially since 2012. I am sure I do not need to use scare tactics to educate the business community about the importance…
IT Partnership with LiveVHD (Virtual Help Desk)
In mid September, Smart Dolphins took a calculated leap that permanently and fundamentally changed our company for the better. We came to the realization that we could not be the…
Avoid a no-frills IT solution
I met with a good friend of mine (shall remain nameless) recently to discuss his very serious business challenge (opportunity). He needed a better way to track the productivity within…
Value or Noise
I’m starting to get geared up for more social media activity (who isn’t, right?), but I’m also trying to find a way to hold on to the core of what…