Business
One full-time employee should be able to support roughly 50 to 150 computer users. As a rule of thumb, one full-time employee should be able to support 50 to 150 computer users. If the organization uses technology more intensively or has significant customer-facing technology, the IT staff demands might be greater. And vice versa: If…
Read MoreSuccess in the IT service industry requires two things: talent and process. Talent is the most obvious factor and so most service providers and customers focus on this. Indeed, Smart Dolphins is loaded with talent, but that is for another day. Less obvious is the importance of process – how the collection of talent…
Read MoreSmart Dolphins can lower the costs for most Vancouver Island businesses dependent on IT. So many representatives of organizations we meet with have no idea what their IT costs are. Without a clear understanding of annual IT costs, how can a business create a budget for the coming year? Common IT costs: IT support (outsourced…
Read MoreI recently received some feedback from a prospective customer that decided to go with another IT support company. They told me: “We ended up choosing a company who would simply bill us hourly for the services that we used. We found that to be more straightforward and an easier business model for us to work…
Read MoreThere are times in life we don’t forget… This year’s VIATeC Awards was one for me, in particular this moment: “The winner of the Employer of the Year is… Smart Dolphins!” I know it is the typical, modest thing to say, but I REALLY thought that we were going to be the runner up. I…
Read MoreOne year ago today, tech tips aka Pod Pointers were born! Have we changed the world yet? Personally, I think we have. We certainly have received great feedback from many people – thanks for this. I’m sure each Point Pointer has helped save one or more people money, time and frustration. Cool. And isn’t that…
Read MoreIn 2008, Smart Dolphins was crowned “Member of the Year” by VIATeC. We are huge proponents of VIATeC so this was a big honour. In fact, we still promote this wonderful recognition in our email signatures to this day. Hopefully, we’ll be changing our email signatures soon… We are very excited to announce that we…
Read MoreFor those that haven’t heard the news: we finished in the runner up spot in the GVCC Awards. The winner in our category was our good friends at Cairnview. Congratulations to Cairnview for the well-deserved recognition! And, of course, congratulations to all the winners in all categories. A special congratulations to Terry Farmer for his…
Read MorePeople and companies have a tendency to repeat patterns. Some patterns are positive and helpful; others, not so much. I meet with a lot of business leaders who are in a lot of pain when it comes to their IT. There is lots of evidence of their pain when we dig in and examine their…
Read MoreAs a part of our ongoing bragging about being an Award Finalist for this year’s GVCC Awards, I’d like to share another letter of support from my mentor and good friend, Jim Ralph (former president of Roger’s Chocolates): February 6, 2012 The Selection Committee 2012 Business Awards Greater Victoria Chamber of Commerce Dear Committee…
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