There is a common misconception that technology should really continue to work, like new, for a long time. Yet, we all have experiences of how technology degrades and breaks with time.

Smart Dolphins is migrating to a new home. On March 1st we will be calling Unit #303 3995 Quadra Street home. This address is better known as Saanich Centre, at Quadra and McKenzie and is home to Thrifty Foods, Starbucks, London Drugs, etc. Why a retail centre, you might ask (given we’re not a retail business)? Many…

In a recent blog, I shared that Smart Dolphins IT Solutions has undergone an operational renovation over the past few years. A business-friend replied to this post: “Ok, that sounds good, but what did you actually DO during the renovation? What fundamental changes in philosophy and process do you make? Not trying to challenge you…

We believe that great IT positively impacts company culture. Company culture is an overworked buzzword, but there is good reason for this. Organizations live and die by how well they coordinate their people to do valuable things for the world. The difference between success and failure is so often driven by the emotion the people…

Smart Dolphins has morphed a lot over the past few years. It might not be clear to the outside world, but we have undergone a major transformation and have found a great deal more success as a result. Our business has never been more sustainable and our customers have never been as happy. I’m confident…

If you’ve been reading (or watching) the news lately, you may have heard of a new security vulnerability called Shellshock. You may have also heard that it’s very serious. But what is it really, and how does it affect you? How serious is it? The Shellshock vulnerability lets an attacker execute arbitrary code on an…

For businesses that are in the small-to-medium-sized (SMB) category (25 to 100 computers, 25 to 100 employees or a mix), the IT labour requirements of their computer network can be quite significant. And that significance can be enough for consideration to be given to the idea of hiring a full-time employee to dedicate to the various IT support roles.  The question here is, is that the right way to go for your business? It may…

For larger small businesses (25 to 100 computers/employees), the IT labour requirements of their computer network can be significant enough that consideration is given to hiring a full time employee to dedicate to the IT Support roles. The alternatives are having an in-house employee support the organization on a part time basis, while also serving…