Posts written by:
Dave Monahan
Business IT problems are business poison. They are toxic. Not only do you have to spend resources dealing with them, but more importantly, you also have the opportunity cost(s) of what could have been accomplished with your business without these problems. These opportunity costs are so often overlooked at an incredible cost. Of course, this…
Read MoreIn September, we made a very significant change to our business by partnering with LiveVHD and having them serve the “Tier 1” support role for our customers. All our reactive support requests go to them first and they are tasked with either completing the required work or escalating the work to our tier 2 support…
Read MoreI couldn’t tell you how many times clients and prospects have prefaced their questions with statements like: I’m not very technically savvy… This is probably a stupid question, but… I really am not worthy of my computer… Etc This is understandable in one sense. Technology is everywhere and they are critically important for business. Opinions…
Read MoreI have been in business and (not surprisingly) using email for over 10 years. Let me assure you, I have participated in libraries-worth of email in that time. I necessarily make good use of email message folders in Microsoft Outlook and have found a useful way to organize things (perhaps a good topic for a…
Read MoreImagine what it must be like to be in the trade of providing businesses with absolutely magical tools and to have them go essentially unused. Open up Word and just scan the various menus – do you know what half of that stuff does? What about Excel? Have you ever opened PowerPoint? See what I’m…
Read MoreWho was it that said technology was going to make our lives easier? Could it have been Steve Ballmer, the CEO of Microsoft until 2014? The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets…
Read MoreChristmas. Birthdays. Blue moons. These things don’t come around all the time. Career opportunities at the best dang IT support company, they also don’t come around all the time. Don’t believe Smart Dolphins is a great place to work? Here is what Jesse Smith has to say about the experience: Smart Dolphins is a rare…
Read MoreData loss incurred by Canadian organizations has grown exponentially since 2012. I am sure I do not need to use scare tactics to educate the business community about the importance of preserving irreplaceable data. We have all heard it. Many of us have lost data or at least had some kind of scare. So why…
Read MoreIn mid September, Smart Dolphins took a calculated leap that permanently and fundamentally changed our company for the better. We came to the realization that we could not be the best at running an efficient and effective help desk (the part of our team dedicated to servicing our common and relatively easier reactive computer support…
Read MoreI met with a good friend of mine (shall remain nameless) recently to discuss his very serious business challenge (opportunity). He needed a better way to track the productivity within his business and felt doing so would probably increase his profits by tens of thousands of dollars per year or maybe even a 6 digit…
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