Team

When you buy Smart Dolphins, you buy The Pod (our team). With this in mind, Smart Dolphins has spent countless hours over the years, recruiting and developing an exceptional team of Dolphins. We feel we have a fantastic team that is constantly improving. We hope you’ll agree.

While it is hard to get to know us through a website, we provide you a little insight into who we are with the following bios. We look forward to meeting you!

Our Team

Dave Monahan BA Role: Leadership, HR, Marketing AKA: The Podfather, GDP Background: Economics, Business and Accounting Connect: LinkedIn, Twitter, Facebook Dolphin Birthdate: May 1, 2000 RPS* Strategy: “You have to think long term” Irrelevant Piece of Personal Information: “I was the city champion in Victoria in doubles Badminton in grade 9 and 10!” Adrian Nyland Role: VCIO, Outside Sales and VP AKA: Ade, jiggggggerr Background: Computer Systems Technology, Teaching Connect: LinkedIn, Twitter Dolphin Birthdate: July 27, 2001 RPS* Strategy: “I am not a details person” Irrelevant Piece of Personal Information: “I raise chickens and am OK with wearing sport socks” Jesse Smith Role: Operations AKA: Pipe Background: Computers, Electronics and Networking Dolphin Birthdate: May 5, 2004 RPS* Strategy: “Rock always wins” Irrelevant Piece of Personal Information: “I like poker, gaming, and epic movies” Joe Payne Role: Implementation AKA: Joe Payne! Background: Networking and Computers Dolphin Birthdate: March 20, 2006 RPS* Strategy: “60% of the time, paper wins, everytime.” Irrelevant Piece of Personal Information: “My favorite color is green and I like Thai food” Mariola Role: Controller AKA: Foreigner Background: Working towards my Professional Accounting Program Certification. Other: BSc in Bio and Com Sci. Dolphin Birthdate: November 9, 2006 RPS* Strategy: “Money talks.” Irrelevant Piece of Personal Information: “I am not from around here and I like the colour red.” Cameron Oltmann Role: Network Administrator AKA: Camzilla Background: Visitor to this planet Dolphin Birthdate: January 17, 2007 RPS* Strategy: “Always go for the eyes.” Irrelevant Piece of Personal Information: “I like puppies and midnight walks, but neither one holds a candle to Chocolate!” Sean Forseth Role: Network Administrator AKA: Ralph Fiennes Background: Microsoft Network Infrastructure and Administration Dolphin Birthdate: December 3, 2007 RPS* Strategy: It’s all in the reflexes. Irrelevant Piece of Personal Information: “Loves the menu item B-2 at “Pho Ever” and is in love with Japanese culture and history.” Ty Hedden Role: Tier 2 Reactive Support, Dispatch AKA: Spud, GG Background: Computers and Security Dolphin Birthdate: November 9, 2009 RPS* Strategy: “Laser Sword beats everything.” Irrelevant Piece of Personal Information: “used to work as a cheese maker” Ryan Kingsbury MCITP CCNA Role: Tier 2 Reactive Support AKA: Rhian Background: Newspapers, IT Connect: LinkedIn, Facebook Dolphin Birthdate: January 12, 2011 RPS* Strategy: “Rock always wins – against Jesse.” Irrelevant Piece of Personal Information: “My quarter life crisis involved moving across the country and buying a motorcycle”

LiveVHD

In September of 2010, Smart Dolphins established a new IT partnership with LiveVHD.

In short, LiveVHD (VHD = Virtual Help Desk) provides the first level of computer support for all reactive type IT service required by our clients. Our primary technical support phone number (250-721-2581), our primary support email address (support@smartdolphins.com) and the service orders that our clients create through our Customer Portal all go directly to our dedicated team at LiveVHD. Historically, they have been able to resolve over 90% of the service orders that are given to them.

By focusing on only this type of service, LiveVHD has been engineered to provide EXCEPTIONAL service in this area, which has freed the rest of our team to focus solely on the more in-depth, difficult Reactive Support, Proactive Support and Project services.

These arrangements are virtually seamless to our clients. We have continued to bill our clients directly for all services and continue to take full ownership for the overall success of our clients’ relationships with us.