We don’t want to bore you (or worse lose you) to the finer details of our technology solutions, but obviously you have come to this page to learn more about what we do (or you’re lost).
We’re Proactive
We offer our clients a proactive approach to managing a computer network. We don’t wait around for the problems to scream at us, but instead have configured our technology solutions and operations to greatly reduce problems before they happen. For example, as part of our offering, we install fancy technology that reports back to us when potential problems are arising. We have also built an extensive set of Computer Network Best Practices and use these to keep our client’s actual configuration in top form. These types of practices greatly reduce the overall cost associated with technology solutions by reducing down time and performance degradation of the computer network.
We Aim to Avoid Surprises
We like to set clear expectations up front, while also reducing our clients overall IT risks. To do these things, we structure the relationship so that the majority of the service that the client will require is included in the monthly cost of our managed service offering. This fixes the majority of our clients’ costs and allows these costs to be more easily budgeted. In this way, we’re a lot like insurance; we take on the responsibilities and risks of our clients’ computer networks and simply charge the same amount each month, regardless of the amount of work.
Nobody likes nasty surprises and we certainly don’t like them on our invoices. For work that is required outside of our monthly managed service offering, everything is charged at a pre-determined price list; We do not charge hourly rates for our support and in doing so, we eliminate the guess-work and concern around how long things will take. Similarly for IT projects, we provide the final price up front so clients can make smart decisions and there is no guessing. For many of our clients our greatest benefit is peace of mind.
Let’s Get Started!
Bringing on a new vendor can be scary (or at least a hassle), especially one that is so important to a business. Please don’t let this unfounded fear stop you from making an important change if you feel have the right technology solutions for you. We have managed to integrated ourselves with hundreds of clients and have a very finely tuned process that takes the risks and pain away for our new clients. We feel this is the most important solution we provide! We guarantee that a transition to using Smart Dolphins will be smooth as silk or you don’t need to pay us for any of it. So give us a call and we can get started.
