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Service Price List

Consulting
Description Price
After-hours support – Planned $69.00
After-hours support – Unplanned/emergency $99.00
Credit Card processing fee $1.00
Dell consulting fee $149.00
Document office network technical settings $199.00
Document user and network technical settings $29.00
Expedited Warranty – Greater of 25% of original retail price or $29 $29.00
In-person training $39.00
Onsite Visit $99.00
Onsite Visit – Travel Time (@$35 per hour) $35.00
Onsite Visit – Warranty Pickup or Delivery $79.00
Remote Dolphin Assistance $39.00
Shipping – Expedited $19.00
Shipping – Regular $9.00
Telephone-only technical assistance $39.00
Telephone-only technical assistance – Advanced $69.00
Telephone-only technical assistance – Basic $19.00
Hardware Service
Description Price
Attempt recovery of data from failing hard disk $149.00
Clean computer internally $39.00
Flash BIOS $69.00
Hardware component – Internal – Install or remove $69.00
Hardware component – Internal – Install or remove – Advanced $139.00
Hardware component – Internal – Install or remove – Basic $39.00
Hardware component – Peripheral – Install or remove $69.00
Hardware component – Peripheral – Install or remove – Advanced $99.00
Hardware component – Peripheral – Install or remove – Basic $29.00
Hardware component – Test $69.00
Install and configure ADSL or cable modem $79.00
Network patch panel installation $99.00
Organize workstation cabling $29.00
Physically connect to or disconnect from network $29.00
Printer – Configure/Modify Scan to Email or Folder $79.00
Printer – Local printer – Physically configure, install, or move $29.00
Printer – Network printer – Physically configure, install, or move $39.00
Replace and modify chipset fan $79.00
Router installation $129.00
Router installation – Advanced $249.00
Router installation – Basic $79.00
Software Service
Description Price
Backup or restore data $69.00
Bypass Windows logon security password $79.00
Change internal I.P. address of server $99.00
Change workstation name $19.00
Configure BIOS settings $39.00
Configure Remote Desktop Connection to connect to a remote system $39.00
Configure security groups and permissions for Sharepoint access $29.00
Configure sharing and permissions for folder $19.00
Configure Virtual Memory page file size $29.00
Configure Windows to be accessible through Remote Desktop Protocol $49.00
Create Windows security group or edit membership $19.00
Delete Windows’ stores of temporary files $29.00
Deploy backup software – Server $159.00
Deploy backup software – Workstation $59.00
Dual monitor configuration – Create/Edit $19.00
Edit Windows Registry $39.00
Email client configuration – Modification $29.00
Email client configuration – New setup $49.00
Email client configuration – Out-of-office notification – Create/Edit $19.00
Email client configuration – Recover deleted content via “Recover Deleted Items” function $49.00
Environment variable – Create/Edit $19.00
Exchange Object Security permissions – Modify $39.00
Exchange Object Security permissions – Modify – Advanced $59.00
Exchange Object Security permissions – Modify – Basic $29.00
Exchange Server – Configure SPAM-control policies $39.00
Exchange Server – Configure SPAM-control policies – Advanced $59.00
Exchange Server – Configure SPAM-control policies – Basic $29.00
Exchange Server – Email forwarding – Create/Edit $39.00
Exchange Server – Export contents of single mailbox to PST file $69.00
Exchange Server – Global sending/receiving policies – Configure $29.00
Exchange Server – Global sending/receiving policies – Configure – Advanced $49.00
Exchange Server – Global sending/receiving policies – Configure – Basic $19.00
Exchange Server – Grant rights over mailbox to user account or security group $39.00
Exchange server – Permit Out-of-office replies for entire organization $49.00
Exchange Server – Public folder – Create/Edit $89.00
Exchange Server – Public folder – Modify permissions $39.00
Exchange Server – Recover Storage Group $149.00
Forensically wipe hard disk $59.00
Fresh Start – Backup all data and restore to new Windows install $79.00
Fresh Start – Clean install of Windows OS including drivers and updates $159.00
Fresh Start – Install Up To Three Pieces of Licensed Software $39.00
General Operating System, User Profiles and Programs Clean Up $99.00
General Operating System, User Profiles and Programs Clean Up – Advanced $139.00
General Operating System, User Profiles and Programs Clean Up – Basic $59.00
Image hard disk $39.00
Install and configure dynamic DNS updater software $39.00
Investigate and Diagnose Problem $59.00
Investigate and Diagnose Problem – Advanced $99.00
Investigate and Diagnose Problem – Basic $19.00
Join workstation to Windows Domain $69.00
Login Script – Create $69.00
Login Script – Edit $39.00
Malware removal $129.00
Malware removal – Advanced $159.00
Malware removal – Basic $69.00
Manually configure and test VPN connection $39.00
Microsoft Updates or Windows Updates – Server $89.00
Microsoft Updates or Windows Updates – Server – Advanced $199.00
Microsoft Updates or Windows Updates – Server – Basic $49.00
Microsoft Updates or Windows Updates – Workstation $59.00
Microsoft Updates or Windows Updates – Workstation – Advanced $129.00
Microsoft Updates or Windows Updates – Workstation – Basic $29.00
Microsoft Windows or Microsoft Office – Perform software activation – Automatic/online $19.00
Microsoft Windows or Microsoft Office – Perform software activation – Telephone $29.00
Mobile Device – Configure Synchronization $99.00
Network Cable Termination – Both Ends – Single Termination $49.00
NTFS security permissions – Modify $39.00
NTFS security permissions – Modify – Advanced $59.00
NTFS security permissions – Modify – Basic $29.00
Optimize Windows’ startup items (Start menu, Registry, and services) $29.00
Optimize Windows’ startup items (Start menu, Registry, and services) – Advanced $39.00
Optimize Windows’ startup items (Start menu, Registry, and services) – Basic $19.00
Per-workstation website blocking (up to ten sites) – Create/Edit $29.00
Printer – Configure sharing and permissions $49.00
Printer – Connect to shared printer – For all users of computer $39.00
Printer – Connect to shared printer – For single user profile $29.00
Printer – Install printer driver into Windows’ Print Spooler service $39.00
Printer – Local printer – Configure drivers and printer instance $39.00
Printer – Network printer – Configure printer settings, drivers and printer instance $59.00
Repair, reinstall or upgrade Windows OS $99.00
Restrict user activities and lock down Windows workstation $99.00
Router configuration $49.00
Router configuration – Advanced $109.00
Router configuration – Basic $29.00
Server – Configure Shadow Copies on a Drive $49.00
Server network port redirection – Create/Edit $39.00
Service Pack – Server $199.00
Service Pack – Workstation $69.00
Shared folder – Configure access permissions $39.00
Shared folder – Create and configure access permissions $49.00
Smartphone Exchange mailbox synchronization $59.00
Software installation $39.00
Software removal $29.00
Standalone drive-mapping script – Create/Edit $39.00
Update third-party software $59.00
User Account – Create/Edit $39.00
User profile – Import Windows user data & settings (favourites, cookies, etc.) $39.00
Windows Group Policy – Group Policy Object – Create new $89.00
Windows Group Policy – Group Policy Object – Modify existing $69.00