Comments for Smart Dolphins: Victoria network support: computer support and networking http://smartdolphins.com Smart Dolphins is a Victoria network support company. We provide computer support, computer networking, technology consulting and many other computer solutions. Choose Smart Dolphins to get award winning Victoria computer support for your business. Sat, 11 Feb 2012 22:21:28 +0000 hourly 1 http://wordpress.org/?v=3.1.1 Comment on Sorry by Sean Wallbridge http://smartdolphins.com/2012/01/25/sorry/#comment-418 Sean Wallbridge Sat, 11 Feb 2012 22:21:28 +0000 http://smartdolphins.com/?p=2739#comment-418 Amen Dave. Thanks for saying publicly what we fellow IT folks typically are left to cursing about in the lunch room. Being able to operate an iPhone does not make one 'technologically saavy' or 'plugged in'. And the dwindling respect for IT Professionals that have to stay on top of technology daily, while having to also possess 'Dionne Warwick like' psychic powers to read their clients minds is a constant sore point. Stay focused on providing value. Only path to long term success. Sean Amen Dave.

Thanks for saying publicly what we fellow IT folks typically are left to cursing about in the lunch room.

Being able to operate an iPhone does not make one ‘technologically saavy’ or ‘plugged in’. And the dwindling respect for IT Professionals that have to stay on top of technology daily, while having to also possess ‘Dionne Warwick like’ psychic powers to read their clients minds is a constant sore point.

Stay focused on providing value. Only path to long term success.
Sean

]]> Comment on Sorry by Rodger Darbey http://smartdolphins.com/2012/01/25/sorry/#comment-416 Rodger Darbey Mon, 30 Jan 2012 18:54:39 +0000 http://smartdolphins.com/?p=2739#comment-416 Thanks Dave. All is well, and I continue to help clients with their revenue growth issues. One of the best ways that I have found to help change business owners' perceptions is to discuss cost of ownership. A quick story - One of my clients was up against a well established business who had been the local market leader for 20 to 30 years. My client had invested in newer equipment and knew he had a better solution. However, the established company was not about to give up their dominance, so they heavily discounted their pricing, and even offered free services to some of their customers. So we developed some cost-of-ownership models demonstrating in detail where the long term savings would be by switching providers. As the majority of business owners are fine tuned into the financial aspects of their organization, they bought into the cost-of-ownership arguement in spades, and my client is now enjoying significant revenue growth. On another note, I see you are advertising for an inside sales person. I think that this is a great move. A properly trained and motivated inside sales person can truly generate revenue for an organization in today's business environment. Best Thanks Dave. All is well, and I continue to help clients with their revenue growth issues. One of the best ways that I have found to help change business owners’ perceptions is to discuss cost of ownership. A quick story – One of my clients was up against a well established business who had been the local market leader for 20 to 30 years. My client had invested in newer equipment and knew he had a better solution. However, the established company was not about to give up their dominance, so they heavily discounted their pricing, and even offered free services to some of their customers. So we developed some cost-of-ownership models demonstrating in detail where the long term savings would be by switching providers. As the majority of business owners are fine tuned into the financial aspects of their organization, they bought into the cost-of-ownership arguement in spades, and my client is now enjoying significant revenue growth.
On another note, I see you are advertising for an inside sales person. I think that this is a great move. A properly trained and motivated inside sales person can truly generate revenue for an organization in today’s business environment. Best

]]> Comment on Pod Pointer – Test drive that Android app! by Pod Pointer Test drive that Android app! | About Information Technology http://smartdolphins.com/2012/01/16/pod-pointer-test-drive-that-android-app/#comment-414 Pod Pointer Test drive that Android app! | About Information Technology Fri, 27 Jan 2012 18:19:15 +0000 http://smartdolphins.com/?p=2729#comment-414 [...] 16 January InfoTechVI Weekly [...] [...] 16 January InfoTechVI Weekly [...]

]]> Comment on Sorry by Dave Monahan http://smartdolphins.com/2012/01/25/sorry/#comment-412 Dave Monahan Thu, 26 Jan 2012 17:13:02 +0000 http://smartdolphins.com/?p=2739#comment-412 Great advice Rodger. I have been investing in selling and marketing training much more heavily the past few years and it has definitely helped. It is actually my training that has helped show me that I'm missing the mark in my own sales. Your point about perceived value is at the heart of what I'm saying. Many business people have an inappropriate perception of the value of their IT and what it takes to realize a great return on investment. What I'm saying in my post is that I don't challenge these people enough and as a result, I'm not helping educate them - change their perception. These people are frustrated, hurting and are missing tremendous value, but they have misjudged the reasons why. I have been too shy at times to help these people see the reality. It is hard because it requires me to engage in the conflict of changing the direction they are pointing their finger of blame. Great to hear from you Rodger! Hope you're doing well. Great advice Rodger. I have been investing in selling and marketing training much more heavily the past few years and it has definitely helped. It is actually my training that has helped show me that I’m missing the mark in my own sales.

Your point about perceived value is at the heart of what I’m saying. Many business people have an inappropriate perception of the value of their IT and what it takes to realize a great return on investment. What I’m saying in my post is that I don’t challenge these people enough and as a result, I’m not helping educate them – change their perception. These people are frustrated, hurting and are missing tremendous value, but they have misjudged the reasons why. I have been too shy at times to help these people see the reality. It is hard because it requires me to engage in the conflict of changing the direction they are pointing their finger of blame.

Great to hear from you Rodger! Hope you’re doing well.

]]> Comment on Sorry by Rodger Darbey http://smartdolphins.com/2012/01/25/sorry/#comment-411 Rodger Darbey Thu, 26 Jan 2012 16:55:49 +0000 http://smartdolphins.com/?p=2739#comment-411 May I add a constructive comment. I don't believe your issue is your communication style or how blunt you are. It has to do with the perceived value that your customers and potential customers obtain from your services. Have a look at Richard Gordon's comment as an example as to why he is dealing with you. Customers want to know all about Return on Investment these days. They don't buy on price - they buy on perceived value. I think some skill training in selling and marketing techniques would help your situation immensly. Best May I add a constructive comment. I don’t believe your issue is your communication style or how blunt you are.
It has to do with the perceived value that your customers and potential customers obtain from your services.
Have a look at Richard Gordon’s comment as an example as to why he is dealing with you.
Customers want to know all about Return on Investment these days.
They don’t buy on price – they buy on perceived value.
I think some skill training in selling and marketing techniques would help your situation immensly.
Best

]]> Comment on Sorry by Dave Monahan http://smartdolphins.com/2012/01/25/sorry/#comment-410 Dave Monahan Wed, 25 Jan 2012 17:32:30 +0000 http://smartdolphins.com/?p=2739#comment-410 Thanks Richard. You and your thinking are definitely the exception, not the rule. Thanks for opening the door and letting us work with you fine folks! Thanks Richard. You and your thinking are definitely the exception, not the rule. Thanks for opening the door and letting us work with you fine folks!

]]> Comment on Sorry by Dave Monahan http://smartdolphins.com/2012/01/25/sorry/#comment-409 Dave Monahan Wed, 25 Jan 2012 16:27:24 +0000 http://smartdolphins.com/?p=2739#comment-409 Awesome. I'd love to hear how it turns out. Awesome. I’d love to hear how it turns out.

]]> Comment on Sorry by Richard Gordon http://smartdolphins.com/2012/01/25/sorry/#comment-408 Richard Gordon Wed, 25 Jan 2012 16:27:20 +0000 http://smartdolphins.com/?p=2739#comment-408 Having recently gone through this process with Dave, I get what he's saying. Our experience is eerily similar yet we had a different outcome. I wasnt scared of Daves pricing as I saw value is what he was proposing and didnt hesitate to sign up with Dolphins! The last 6 weeks have been a roller coaster as Adrian and Sean have worked to get our IT house in order again. They have been great! Only regret is I should have called them sooner! The old saying is so true here...."you get what you pay for" Having recently gone through this process with Dave, I get what he’s saying. Our experience is eerily similar yet we had a different outcome. I wasnt scared of Daves pricing as I saw value is what he was proposing and didnt hesitate to sign up with Dolphins! The last 6 weeks have been a roller coaster as Adrian and Sean have worked to get our IT house in order again. They have been great! Only regret is I should have called them sooner!

The old saying is so true here….”you get what you pay for”

]]> Comment on Sorry by Dave Monahan http://smartdolphins.com/2012/01/25/sorry/#comment-407 Dave Monahan Wed, 25 Jan 2012 16:23:08 +0000 http://smartdolphins.com/?p=2739#comment-407 Thank you for the kind words and encouragement Anthony. I am known for my love of analogies and yours is a great one. I'm always looking to be awesome-r and hopefully my new "leaf" gets me there! Thank you for the kind words and encouragement Anthony. I am known for my love of analogies and yours is a great one. I’m always looking to be awesome-r and hopefully my new “leaf” gets me there!

]]> Comment on Sorry by Rob Cooper http://smartdolphins.com/2012/01/25/sorry/#comment-406 Rob Cooper Wed, 25 Jan 2012 16:21:43 +0000 http://smartdolphins.com/?p=2739#comment-406 Love it. I think I've just found myself in yet another of the exact type of situations you describe above. Maybe I'll be a little blunter this time. Love it. I think I’ve just found myself in yet another of the exact type of situations you describe above. Maybe I’ll be a little blunter this time.

]]>