Join The Pod - Technical Support

About Smart Dolphins
Smart Dolphins is a local Victoria company that is in the business of helping small businesses with their technology. More specifically, we service our clients' hardware, software, data and connectivity needs. We also develop and maintain web sites and databases. We're looking to succeed in the long run by delivering the ultimate in service and developing strong, long-term relationships with our clients.

About "The Pod"
All Smart Dolphins are versatile individuals. We need to be. We take on a variety of roles for our clients (technical and otherwise) and spend a great deal of time educating clients on the uses and benefits of technology. Being a small business ourselves also requires us to be flexible and adaptive to the quickly changing business world. Initiative, maturity and self-discipline are also necessary with the freedom that comes with being a part of a small team.

The atmosphere in the office is positive, open and ever changing. We have a lot of fun but we work hard at the same time. We all truly enjoy working in the professional yet personable small business atmosphere.

Most importantly we all have made a long-term goal to helping grow Smart Dolphins into something extraordinary and we look forward to coming to work every day to build that vision into a reality.

About the Current Position Available
As mentioned above, all Dolphins are well-rounded individuals and the next person we welcome aboard will be no exception. Because of our customer centred philosophy, we all need to communicate well, be professional yet personable and have a strong, long-term commitment to delivering the best service in the industry.

On the technical side of things, we are looking for someone with many talents and a strong desire and ability to develop the right skills. The new team member will have a lot of varied responsibilities.

The successful candidates' primary duties will include:

  • Delivery of exceptional technology service to our clients. Primarily these services will be provided from our office to our clients by using the phone and remote access technologies. The services will include general technical support and new implementation in the areas of:
    • Software and Operating Systems
    • Hardware
    • Networking
    • Security and Safeguards
  • Development of client relationships
  • Research of potential new technology solutions
  • Documentation of both client and internal technical details
  • Assistance with sales and marketing
  • Assistance to other team members

The successful candidate will be required to have the following knowledge, skills and abilities:

  • Strong foundation with hardware, software and networking/connectivity and the ability and confidence to grow upon that technical foundation
  • A passion for technology and business
  • Excellent oral and written communication skills
  • Professional presentation
  • Excellent interpersonal skills/ relationship building skills
  • Ability to learn and improve
  • Ability to identify and sell recommendations
  • An entrepreneurial sense

The successful candidate will also likely have some or all of the following knowledge, skills and abilities:

  • Business Development Experience/Knowledge
  • Excellent keyboarding skills
  • Reliable Transportation

More important than specific skills is the candidate's attitude toward people, technology and Smart Dolphins. A strong technical foundation with a corresponding confident and driven approach to learning, pleasing clients and being entrepreneurial is more important than someone who has past education or experience with a particular technology.

Ultimately, we are looking for a team player; Someone who will mesh well with the people that are already part of the team, someone with the talents for the roles that need to be filled and someone who really wants to become a part of the Pod.

Summary
Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that person is you, please come by our office to submit your application. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position. It is best to contact us by phone in advance of coming to the office to submit the application

We will be accepting and reviewing submission until the submission deadline of September 5th at 4pm. We will respond to all applications we receive prior to the deadline by September 30th.

We sincerely thank you for your interest in Smart Dolphins.

 


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